Fitbit Aria Selected Network Not Found Please Try Again

What happens when your fettle tracker stops working? That happens more often than one would await, especially because how frequently fitness trackers get used daily. If yous happen to own a Fitbit device — and I'one thousand sure many of yous do — y'all may have experienced a problem or two throughout your device's lifetime. If yous're having issues with your Fitbit device, we're hither to help. Here are some of the most common Fitbit problems and how to set them.

Related: Learn more about the company in our total Fitbit buyer's guide

Problem #1: Syncing issues

Jimmy Westenberg / Android Authorization

Fitbit trackers sync with Android devices via Bluetooth, and, unfortunately, that technology tin can be unreliable. If y'all take trouble syncing data from your Fitbit to your Android device, your solution may lie in your Fitbit app'due south Settings menu.

Potential solutions:

• Brand sure yous install the Fitbit app on your phone. Yous'll also need to make sure your telephone has Bluetooth turned on (Settings > Bluetooth > On) and that you're only trying to connect your Fitbit to one Bluetooth-enabled phone or tablet.
• Attempt removing and re-adding your Fitbit device from your Fitbit account. Open the Fitbit app, select your account photo, select your tracker, then tap the trash icon in the summit-right corner. Select unpair. You can then pair your Fitbit device with your Fitbit account.
• If your smartphone is running Android 6.0 Marshmallow or later (it probably is), you may need to manually grant the Fitbit app permission to browse for Bluetooth devices.
  • To do so, head to your telephone's Settings carte, select Apps & notifications, select Permission manager, choose Location, select Fitbit, then brand sure the Allow all the fourth dimension option is selected.
  • In addition, you lot need to switch on your phone's location services to scan for Bluetooth devices. To do then, head to your phone's Settings menu and select Fifty ocation. Once y'all're there, turn on the Location toggle at the meridian of your screen.
• You may need to force quit the Fitbit app. From your mobile device, head to Settings > Apps & notifications > See all apps > Fitbit > Force Stop.
  • Alternatively, yous tin can printing and concord the Fitbit app icon on your home screen and release it when yous feel a vibration. Tap the small i icon. Then tap Force terminate.
• Try turning Bluetooth off and on again. From your mobile device, head to Settings > Bluetooth, then toggle Bluetooth off, then on. You lot tin likewise turn off the Bluetooth toggle by tapping the icon in your quick settings panel.
• Try restarting your mobile device.
• If all else fails, effort uninstalling and reinstalling the Fitbit app.

Problem #ii: Time and clock problems

Kaitlyn Cimino / Android Authorisation

Charge iv

Smartwatches might be loaded with sensors and fancy features, but their primary task is to brandish the right time, as the proper name suggests. If your Fitbit is now showing the incorrect fourth dimension, here's how to right it quickly.

Fourth dimension issues

• To correct your Fitbit'south time, open your phone's Fitbit app, and tap your profile picture show on the Today tab. Select App Settings > toggle off Automatic time zone > tap Select fourth dimension zone and select the correct zone. Finally, sync your Fitbit. Your tracker should at present brandish the right time.
• To switch betwixt 12- or 24-hour time, you'll need to open up the Fitbit dashboard on your web browser. Once logged in, tap on the gear icon > Settings > Personal info. Tap Clock Display Time under the Advanced Settings section, then select 12- or 24-hr time. Tap Submit and sync your Fitbit.

More details: How to alter the time on your Fitbit

Clock face bug

Sometimes your Fitbit device may not successfully implement a new clock face. At that place'southward no articulate-cut fix from Fitbit for this issue, only there are a few things yous can try to remedy information technology.

• First of all, try installing a Fitbit-made clock face. If this is successful, the problem lies with the clock face you're trying to install. If the result lingers, we'll need to troubleshoot other potential issues.
• Try restarting your smartphone and Fitbit. Instructions on how to do this for your particular model can exist found at the foot of this article. One time both devices are upward, attempt changing your clock face once again.
• If the above pace didn't fix your problem, double-cheque that there are no software updates available for your smartwatch, tracker, or Fitbit app. If there is an update bachelor for any of these, update them.
• If all else fails, consider mill resetting your Fitbit. This should remedy the trouble.

See as well: The best Fitbit clock faces for your Sense, Versa, and more than

Problem #3: Screen issues

Andy Walker / Android Authority

The screen seems to be a mutual trouble betoken on Fitbit smartwatches and trackers. There are several reports online regarding vertical lines, washed out or completely blackness displays, and flickering screens. If you have one of these issues, yous might discover a solution below.

Potential solutions:

• Several users online have highlighted an result where colored lines run vertically across their device's display. Unfortunately, there seems to be no surefire fix for this problem as it's likely a hardware error. If you lot find that your smartwatch or tracker has this outcome, contact Fitbit immediately.
• Older devices, including the Charge 3, seemingly suffer from a screen issue whereby pixels gradually turn white. Again, this seems to be a hardware result. Contact Fitbit if you find that your device has this problem.
• Several reports on Fitbit'due south forums highlight an issue with some Versa devices suffering from a white/green screen. The screen may also flicker.
  • Fitbit suggests restarting the device.
  • Fitbit also recommends switching the clock face to one adult by Fitbit if this doesn't work.
  • If these two solutions fail, we recommend contacting Fitbit. It could be a hardware fault.

See also: How to adjust your Fitbit screen'south brightness

Problem #4: Notification issues

Andy Walker / Android Authority

Sometimes Fitbit trackers won't receive notifications from Android devices. If this is happening to y'all, you may demand to restart your fitness tracker or change your phone'south Bluetooth settings.

Potential solutions:

• Get-go, make sure you lot take notifications enabled in the Fitbit app. Open up the app on your smartphone, tap your profile icon, then tap your device. Gyre down and select Notifications. From at that place, you can plow on/off telephone call, text, and app notifications.
• Make sure you lot're within 20 anxiety of your mobile device. Fitbit trackers connect to smartphones via Bluetooth, and then yous'll need to make sure you're in range to stay connected. If your tracker and mobile device are too far away from one another, you won't receive notifications, or they may be delayed.
• Make sure you lot don't have another Bluetooth device continued to your smartphone. This may cause interference that prevents notifications from appearing on your Fitbit tracker.
• Make certain Do Non Disturb mode is turned off on your Fitbit device.
  • Fitbit Luxe: From your lookout face, swipe downward. Make sure the Do Not Disturb setting is turned off.
  • Fitbit Sense and Versa iii: From your lookout face up, swipe from left to right. Make certain the Exercise Non Disturb icon is unchecked.
  • Fitbit Inspire 2, Inspire, and Inspire 60 minutes: Navigate to your device settings, then scroll downwards to the Do Not Disturb selection. Tap it, and so ensure Do Not Disturb is turned off.
  • Fitbit Charge 4 and Charge 3: Touch and hold the side button for a few seconds, and a Do Not Disturb selection will appear. Make certain this setting is turned off.
  • Fitbit Versa 2, Versa, Versa Low-cal, and Ionic: From your lookout man confront, swipe downwards to admission your notifications, then again from the top of the screen. You should see three icons prove up near the superlative: music, wallet, and quick settings. Tap the greyness quick settings icon on the right. Make sure the Do Not Disturb icon is unchecked.
  • Fitbit Ace, Ace two, and Ace 3: You can disable notifications from the Fitbit app on your smartphone. Open up the app on your smartphone, tap your profile icon, then tap your device. Scroll down and select Notifications. From there, you can turn on/off notifications for your device.
  • Fitbit Charge 2: Concur the side button while on the watch confront. Do Non Disturb fashion should toggle on/off.
  • Fitbit Surge: Swipe over to Settings and brand sure Notifications is set to On.
  • Fitbit Blaze: Hold the summit-right button for a few seconds and make sure Notifications is set to On.
• Make sure Practice Non Disturb mode is turned off on your phone.
• You lot may need to strength quit the Fitbit app. From your mobile device, head to Settings > Apps > Run into all apps > Fitbit > Forcefulness Stop.
• Try turning Bluetooth off and on again. From your mobile device, caput to Settings > Bluetooth, then turn the Bluetooth toggle off then on. You tin can also turn off the Bluetooth toggle past borer the icon in your quick settings panel.
• Effort restarting your mobile device.
• If all else fails, try uninstalling and reinstalling the Fitbit app.

Problem #v: Charging issues

Jimmy Westenberg / Android Authority

Fitbit not charging? Nobody likes to wake up in the morn to a dead Fitbit. You may need to switch charging cables or make clean your device.

Potential solutions:

• Make certain your Fitbit tracker and charging cable are clean. Dust and debris can accumulate over time, which could prevent the device from charging properly. Here's a guide on how to clean your tracker.
• Endeavour plugging your Fitbit charger into a different USB port. Using a UL-certified wall charger will piece of work, every bit volition a unproblematic USB input on a estimator. Your Fitbit may not accuse properly if you lot're using a USB hub.
• Make sure your Fitbit device'due south pins are properly lined up on the charging cable. If the charging pins on your Fitbit device aren't perfectly lined upward on your charger, your device won't charge properly. We've establish this to exist particularly common when charging the Alta and Fitbit Charge devices.
• You might need to restart your Fitbit device. For instructions on how to do and so, a walkthrough can be found below.
• If you detect your Fitbit'southward charger is a little shell upwardly, y'all might need to replace it. Yous tin buy a new charger at Fitbit'southward website or on Amazon.

Problem #6: Quick View and tap recognition issues

Many Fitbit devices come with a Quick View feature, which allows you to simply raise your wrist to wake the brandish. Some of these devices — like the Alta, Accuse two, and Charge Hr — also come with tap-enabled displays, meaning you can't swipe through menus like you lot would on a normal touchscreen device. Instead, all it takes is a simple tap nearly or on the display to swipe through your daily stats.

Unfortunately, many Fitbit users claim to take problems with Quick View and tap recognition being too slow to reply. If you're in this boat, the answer may prevarication in your Fitbit app's Settings carte du jour.

Potential solutions for Quick View problems:

• For Quick View to work properly, your Fitbit device needs to know which wrist it's existence worn on and whether yous're correct-handed or left-handed. To check if this is the problem, open the Fitbit app, select your profile photo, select your tracker, so make sure the Quick View toggle is turned on.
• On that aforementioned screen, you'll come across options to change your wrist placement. Make sure you lot're wearing your Fitbit on the correct wrist and that you lot've chosen whether or not you're right or left-handed. This will accept a big effect on whether or not Quick View works properly.

Potential solutions for tap recognition problems:

• Make sure you're tapping your Fitbit device in the right spot. Fitbit recommends aiming toward the bottom of the display, where the tracker meets the band. Too, make sure y'all're not tapping too forcefully or besides softly.
• If there's a second-or-2 delay from the time you tap your device, that's normal. Just make sure yous're giving your device time to react. If y'all're having trouble with tap recognition, try slowing downwards your taps.

Trouble #7: Update problems

Some people have issues updating their Fitbit device'southward firmware. If this happens to yous, yous may need to restart your tracker or attempt syncing with another mobile device or computer.

Potential solutions:

• Try restarting your Fitbit device. For instructions on how to do so, a walkthrough can exist institute below.
• After that, try updating your device again. If it's nevertheless non working, try restarting your mobile device.
• If you're trying to sync your Fitbit with your mobile device, try removing the Bluetooth connection from your mobile device.
  • To do this, navigate to Bluetooth in your mobile device'southward settings carte du jour, discover your Fitbit device, then cull Forget.
• Yous might need to attempt updating your Fitbit via another mobile device or computer. To do so on a computer, head to this link, log into your Fitbit account and try updating your firmware.
• If you still tin't update, attempt removing your Fitbit device from your Fitbit account.
  • If yous're using a mobile device, head to Settings > [Fitbit device] > Remove this device.
  • If you're using Fitbit's website, log into your account, click the gear icon on the elevation-right of your screen, and then click Settings > Devices > [Fitbit device] > Remove this device from your account.
    • Next, y'all'll need to add your tracker dorsum to your Fitbit account. Nether the Account section of the Fitbit app, choose Set Up a Device and follow the instructions. Once your device has been re-connected, tap Update.

Trouble #8: Alarm issues

Most Fitbit devices accept the ability to wake y'all upwardly in the morning via silent alarms. If your silent alarms aren't working, there aren't a ton of options. Yous'll need to check your Fitbit'south vibration motor using the steps below. If that doesn't piece of work, Fitbit recommends you contact customer support.

Potential solutions:

• Offset, make sure y'all have a silent alarm attack your Fitbit device. To do this, open the Fitbit app, choose your account photo, select your Fitbit device, then cull Silent Warning.

If that wasn't the problem, hither's how to test your Fitbit's vibration motor:

• Fitbit Luxe and Charge v: Simply plug the Luxe into its charging cable. You should feel a vibration.
• Fitbit Sense: Swipe over on the screen and select Timer on the Sense. Tap Stopwatch and then tap the Play icon. The watch should vibrate. Connecting the device to the charging cablevision and plugging it in should make the watch vibrate as well.
• Fitbit Versa three: The steps are similar on the Versa iii. Swipe over and select Timer, tap Stopwatch, and so tap the Play icon. Plugging in the tracker to accuse should work besides.
• Fitbit Inspire 2, Inspire, and Inspire 60 minutes: Plug the Inspire into its charging cable. You should feel a vibration.
• Fitbit Charge 4: But printing the side button on your Charge 4 while information technology's turned on. Your tracker should vibrate.
• Fitbit Versa ii: On your Versa 2, swipe over and select the Timer option. Tap Stopwatch, so tap the Play icon. Your tracker should vibrate.
• Fitbit Versa Lite: On your Versa Lite, swipe over and select the Timer option. Tap Stopwatch, then tap the Play icon. Your tracker should vibrate.
• Fitbit Accuse iii: Only press the side button on your Charge iii while information technology'south turned on. Your tracker should vibrate.
• Fitbit Versa: On your Versa, swipe over and select the Timer choice. Tap Stopwatch, so tap the Play icon. Your tracker should vibrate.
• Fitbit Ionic: From the master clock face, press and hold the button on the left side. Your tracker should vibrate twice.
  • Alternatively, you can swipe over to the Timer screen, tap it, and then tap the play icon. Your tracker should vibrate.
• Fitbit Ace ii and Ace three: Plug your Ace ii or Ace 3 into its charging cable. Y'all should feel a vibration.
• Fitbit Ace: Prune your Ace to the charging cablevision, and make sure the cable is plugged into a USB port on your estimator. Press the button on the charging cable to check vibration.
• Fitbit Blaze: Swipe over to the Timer screen, then tap it. Tap Stopwatch, so tap the play icon. Your tracker should vibrate.
• Fitbit Alta: Clip your Alta to the charging cable, and make sure the cable is plugged into a USB port on your computer. Press the button on the charging cablevision to check vibration.
• Fitbit Alta HR: Clip your Alta Hr to the charging cable, and brand sure the cable is plugged into a USB port on your computer. Press the button on the charging cablevision to check vibration.
• Fitbit Charge ii: Clip your Charge 2 to the charging cable, and make certain the cablevision is plugged into a USB port on your reckoner. Your tracker should vibrate when you connect the cable.
• Fitbit Charge and Charge HR: Press and hold the side push on your tracker to enter practise mode. Your tracker should vibrate.
• Fitbit Flex 2: Plug your charging cable into the USB port on your computer, then remove the tracker from the wristband. Press the tracker into the charging cablevision. Your tracker should vibrate.
• Fitbit Flex: Tap below the row of lights on your Flex device. You should feel your tracker vibrate and enter slumber style.
• Fitbit Surge: Plug your Surge into the charging cablevision, and make certain the cable is plugged into a USB port on your calculator. Your tracker should vibrate.
• Fitbit Ane: Prune your One into the charging cable, and make certain the cablevision is plugged into a USB port on your computer. Your tracker should vibrate.

Trouble #ix: Band bug

Band breakage issues

Fitbit devices are pretty high-quality pieces of technology, merely they're definitely not invincible. If your Fitbit'southward band is starting to break, you'll demand to accept advantage of the company's warranty policy.

It's worth noting that if y'all own a recent Fitbit device and are out of warranty, you tin can simply purchase a new band without replacing the whole unit. If you have an older tracker like the Charge HR, Surge, or Flex, you'll desire to follow the steps below to become it replaced.

Potential solutions:

• Equally noted on Fitbit'south Returns and Warranty page, you take the option to render your Fitbit device for a full refund within 45 days of your purchase date, provided you ordered the device from Fitbit.com.
  • In addition, products ordered in November and Dec may be returned through Jan 31 of the following twelvemonth, or 45 days (whichever is longer).
• Fitbit likewise offers a one-year limited warranty to the original purchaser of the product, guaranteeing that the Fitbit production is complimentary from defects in materials and workmanship under normal use. This ways Fitbit will fix the amercement washed to your Fitbit device inside the first yr, provided you're the original purchaser of the device. If you're not, unfortunately, you may be out of luck.
• For more details on the company'southward policies, exist certain to visit Fitbit's Returns page or contact the visitor's client support team to file a merits.

Looking for replacement bands for your device? You can, of course, head to Fitbit's website to buy a replacement or caput to the Amazon links below for a cheaper alternative:

Band rash problems

Several Fitbit users online have complained about painful skin irritation on their wrists while wearing their devices. It might be 1 of the more than widespread issues we've seen offset cropping up in 2015. It'south notwithstanding prevalent today.

Fitbit notes that "prolonged contact" might lead to irritation issues, and suggests that users keep the tracker make clean and dry, fasten it snug but not as well tightly, and remove the tracker "for an hour after extended habiliment."

Potential solutions:

• If you admittedly have to wear your Fitbit, regularly transfer it between your dominant and non-dominant wrists.
• Consider purchasing a new band fabricated of a different fabric if you find the stock Fitbit ring irritates your skin.
  • We recommend a softer fabric that'll allow for more skin ventilation, like rubberband, nylon, metallic mesh, or leather.
  • If you frequent the gym or running trial, using one band for workouts and another for daily wear is also worth a endeavour. Switch to your workout ring before activity, and switch back to a more comfy band mail-workout. Exist sure to clean your conditioning band regularly, also.
• Contact a dermatologist if yous're still getting a rash.

See also: The best Fitbit bands for all major models

Problem #10: ECG bug

Jimmy Westenberg / Android Authority

Sense

Are you having Fitbit Sense ECG problems? You lot're non alone. A small number of users seem to be experiencing bugs affecting the Fitbit Sense'south electrocardiogram (ECG) recordings.

Users on the Fitbit forums said Fitbit has contacted them and suggested they render their Fitbit Sense smartwatches to the company. Fitbit told these users that it would replace their smartwatches complimentary of charge. The trouble at mitt is an unspecified "hardware upshot." Fitbit UK confirmed (via The Verge) that the ECG app on some Fitbit Sense models incorrectly displays results every bit "inconclusive."

Potential solutions:

• There doesn't announced to be a uncomplicated fix or software update that will squash this ECG bug. If you lot're experiencing Fitbit Sense ECG issues, contact client back up for a replacement smartwatch.

Read: The best Fitbit alternatives from Garmin, Samsung, and more

Problem #11: Battery issues

Jimmy Westenberg / Android Potency

Fitbit devices usually excel against the competition in terms of battery endurance, only they can endure from draining problems. There are several means to maximize your device's bombardment life. Below are a few tips.

Potential solutions:

• Switch off always-on display: If your tracker supports AOD, ensure it's disabled to maximize battery life.
  • Fitbit Sense and Versa three: Swipe right from the clock face to access the quick settings page. Tap on the always-on brandish icon to toggle AOD off or on.
  • Fitbit Versa two: Swipe right, open Settings > tap Always-On Display to toggle it off or on.
    
  • Fitbit Accuse 5 and Luxe: Swipe down, open Settings > Display settings > Always-on brandish.
    
• Set your Fitbit's screen brightness to Dim. Learn more than near adjusting your Fitbit device's brightness here.
• Reduce your Fitbit'due south screen timeout. You can find these toggles within the Settings app on your Fitbit device.
• Exercise you own a Fitbit Sense and use Snore Observe? Consider switching this feature off if not explicitly required. The characteristic is known to drain the Sense'south battery during sleep. Larn more most Fitbit's Snore Detect characteristic here.
• If you discover that your Fitbit can't hold a charge at all, contact Fitbit support. It could exist a more serious hardware issue.

How to restart your Fitbit device

• Fitbit Luxe and Charge 5: Plug your Fitbit Luxe into the included charging cable, and ensure it's plugged into a power source. You'll discover a small button on the USB side of the cablevision, not the tracker. Printing the button three times slowly, with about one second in between each printing. Your Luxe/Charge 5 should restart.
• Fitbit Sense: Printing and hold the inductive dwelling house button for 10 seconds. Keep holding it until the scout begins to restart and you see the Fitbit logo.
• Fitbit Versa 3: Press and hold the button for 10 seconds. Release it but later on you see the Fitbit logo on the screen.
• Fitbit Inspire 2: Plug your Fitbit Inspire ii into the included charging cable, and ensure it's plugged into a ability source. Press and hold both side buttons simultaneously for near 5 seconds until you see a smiley face. Your Inspire 2 should restart.
• Fitbit Inspire and Inspire HR: Plug your Fitbit Inspire or Inspire HR into the included charging cable, and ensure it's plugged into a power source. Press and agree the side button for virtually five seconds until you run across a smiley face. Your Inspire should restart.
• Fitbit Charge 4: When your Fitbit Accuse iv is turned on, press and hold the side button for eight seconds. Your tracker should restart later yous see a smile icon and experience a vibration.
• Fitbit Versa 2: Press and hold the left button until the Fitbit Versa two'southward display turns off. Your Versa two volition so restart.
• Fitbit Versa Lite: Printing and hold the left button until the Fitbit Versa Low-cal's brandish turns off. Your Versa Lite will then restart.
• Fitbit Charge 3: When your Fitbit Charge 3 is turned on, printing and concur the side button for 8 seconds. Your tracker should restart afterwards you come across a grin icon and experience a vibration.
• Fitbit Versa: Press and agree the left and bottom right buttons at the same fourth dimension until you see the Fitbit logo. Permit go of the buttons, and your tracker will restart.
• Fitbit Ionic: Press and hold the left and bottom correct buttons at the same fourth dimension until you come across the Fitbit logo. Let go of the buttons, and your tracker will restart.
• Fitbit Ace 3: Plug your Fitbit Ace 3 into the included charging cable, and ensure it's plugged into a power source. Printing and concur both side buttons for almost five seconds until you see a smiley face. Your device should restart.
• Fitbit Ace 2: Plug your Fitbit Ace 2 into the included charging cable, and ensure it's plugged into a ability source. Press and concur the side push button for about five seconds until you encounter a smiley face. Your device should restart.
• Fitbit Ace: Clip your Ace to the charging cable, and brand sure the cablevision is plugged into a USB port on your computer. Press the button on the charging cablevision three times inside eight seconds. A few seconds later, you'll come across the Fitbit logo on your device'south screen. Afterward you see the logo, unplug your tracker from the charging cable.
• Fitbit Alta HR: Clip your Alta HR to the charging cablevision, and make sure the cable is plugged into a USB port on your reckoner. Printing the button on the charging cable iii times within eight seconds. A few seconds later, you lot'll see the Fitbit logo on your device'due south screen. After you see the logo, unplug your tracker from the charging cable.
• Fitbit Blaze: Printing and hold the left and lesser correct buttons (Dorsum and Select) at the same time until you lot run across the Fitbit logo. Permit become of the buttons, and your tracker will restart.
• Fitbit Alta: Prune your Alta to the charging cablevision, and make certain the cable is plugged into a USB port on your computer. Printing the button on the charging cable three times within 8 seconds. A few seconds later on, you'll see the Fitbit logo on your device's screen. After you see the logo, unplug your tracker from the charging cablevision.
• Fitbit Charge two: Prune your Charge two to the charging cable, and brand certain the cable is plugged into a USB port on your computer. Press and hold the side button on your tracker for 4 seconds. You'll then see the Fitbit logo, at which point your tracker will begin the restart process. Unplug your tracker from the cable.
• Fitbit Charge and Accuse Hr: Plug your Charge or Charge Hour into the charging cable and brand sure the cable is plugged into a USB port on your calculator. Press and concord the side push for 10-12 seconds. You'll come across the Fitbit logo and a version number appear on your tracker's screen. Permit go of the button and unplug your device from the cable.
• Fitbit Flex 2: Plug your charging cable into the USB port on your computer, then remove the tracker from the wristband. Press the tracker into the charging cablevision. Make sure the pins on the tracker are aligned with the pins on the charging dock. Press the push button on the charging cable (below the tracker compartment) three times within five seconds. A few seconds later on, the lights will begin flashing simultaneously. Remove the Flex 2 from the charging cable.
• Fitbit Flex: Plug your charging cable into the USB port on your figurer, then remove the tracker from the wristband. Press the tracker into the charging cable. Insert one end of a paperclip into the small pinhole on the back of the charger for 3-four seconds. Remove the Flex from the charging cable.
• Fitbit Surge: Printing and hold the left and bottom right buttons (Home and Select) for ten-15 seconds. Yous'll see the screen flash and kickoff to dim, at which bespeak y'all can allow go of the buttons. After your screen has turned off, await 10 seconds, and press the left button (Abode) to plough your device back on.
• Fitbit 1: Plug your charging cable into your figurer, then plug the One into the cablevision. Make certain the gold contacts on your tracker are aligned with the pins on the charger. Hold downwardly your Fitbit One's button for x-12 seconds. Remove your tracker from the charging cable, then press the button until the screen turns on.

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Source: https://www.androidauthority.com/fitbit-problems-issues-732505/